Trip Cancellation & Interruption: As of March 5, 2020, COVID-19 is considered a “known event” and as such, Trip Cancellation/Interruption insurance policies issued since this date no longer cover COVID-19.
Emergency Medical insurance policies issued on or after March 13, 2020 do not cover medical expenses resulting from COVID-19 and related conditions in any country outside of Canada unless the additional premium is paid to add the COVID-19 Emergency Medical Insurance Rider.
This Rider is not available for cruises or destinations within the cruise itinerary.
Special Exemption - truckers and other workers deemed essential will continue to be able to claim Emergency Medical benefits relating to a COVID-19 event in the USA if travel is due to their job. There is no coverage for COVID-19 if an essential worker is on a non-work-related trip (e.g. vacation).
Provide Worldwide. You can also buy Canada Emergency Medical Plan, which provides emergency medical benefits at half the premium when all travel is within Canada only (outside your province of residence).
Trip break: You may return to your province of residence to attend special events without terminating your coverage. There will be no refund of premium for any of the days during your return home. Coverage is not in effect during the time you are at home.
Multi-Trip Annual Plans
Multi-Trip plans provide emergency medical coverage for an unlimited number of trips taken within one (1) year, commencing with the effective date as shown on your confirmation. Coverage for each separate trip commences and becomes effective immediately upon your departure from Canada (or your province of residence) and ends when you return to Canada (or your province of residence).
Each trip taken outside Canada can be up to the maximum days you selected when you purchased your Multi-trip plan. Select coverage for 4, 10, 18, 30 60 days per trip outside of Canada. If you need extra coverage days, you can purchase Top-Up coverage for trips that are longer than the maximum trip length of your Multi-Trip plan.
This plan provides emergency medical coverage for unlimited travel within Canada but outside your province of residence.
In the event of a claim, you will be required to provide proof of your departure date and your return date. Proof can include your plane ticket, train ticket, a stamped passport, and/or credit card or bank statement showing purchases in Canada just prior to your departure date.
All-Inclusive plans (multi-trip and single-trip), Trip Cancellation & Trip Interruption for single trips, so you can make the choice that's best for you.
All-Inclusive plans include Emergency Medical, Trip Cancellation & Trip Interruption, Baggage Loss, Damage and Delay, and Flight and Travel Accident.
Age means your age on the application date. No maximum age limit.
Savings and Deductibles
50% Travel Canada
When purchasing a Single-Trip Emergency Medical
and all the travel is within Canada.
Family Coverage for Any Emergency Medical Plan: Available for spouses and their dependent children or grandchildren when all family members are under age 60. The rate is calculated at 2 X the oldest member's premium
Deductible Savings Options
* $CAD per insured per claim
Deductible savings options are not applicable to the Travel Canada plan and All-Inclusive plans.
You may cancel your policy prior to your departure date (your effective date if you have purchased a Multi-Trip Emergency Medical plan).
If you return home early, you may request a refund of premium (minimum $25) for the unused coverage days of your trip providing there has been or will be no claim reported or initiated, that you have not been provided with any assistance services. You will have to send to the company (or your broker) your written request with proof of the date you actually returned home.
Refunds and cancellations are not available on the Trip Cancellation & Interruption, All-Inclusive and Multi-Trip plans.
If you are already on your trip and need to apply for an extension of your coverage, before the expiry date of your existing coverage. You may be able to extend your coverage, as long as:
- the total length of your trip, including the extension, does not exceed the maximum allowed by your government health insurance plan (180-212 days depending on your province of residence);
- you pay the additional premium (minimum $25); and
- there has been no event that has resulted or may result in a claim against the policy and there has been no change in your health status.
Automatic Extensions to Coverage of emergency medical coverage is provided beyond your policy expiry date at no additional premium :
• For 72 hours days in the event your common carrier or vehicle is delayed;
• If you or your travel companion are hospitalised on the expiry date, for the remaining period of your hospital confinement (up to a maximum of 365 days) plus 5 days after discharge from the hospital; or,
• For 5 days if you or your travel companion are unable to travel on your scheduled return date but you are not hospitalized.
Emergency Medical Benefits
Emergency Medical Insurance covers you for up to $10,000,000 of covered expenses incurred by you as a result of medical attention required by you during your trip if a medical emergency begins unexpectedly after you leave home:
Medical Concierge Services
21st Century Travel Insurance provides you with medical concierge services when you have purchased Emergency Travel Health Insurance and when travelling to the US, Mexico and the Dominican Republic: 24/7 access to physician house call visits in select cities in the US, Mexico and the Dominican Republic; physician co-ordination to an Emergency Room; consulting physician will “fast track” you through the Emergency Room in select cities in the US, Mexico and the Dominican Republic, etc. Please refer to the Policy wording (pg. 6) for details .
Exclusions and Limitations
Travel medical insurance does not cover everything. This insurance has exclusions, conditions and limitations. Please read them and understand the policy before you buy this insurance.
Pre-Existing Medical Condition Exclusion
If your age at the time of application is less than 60 years, the pre-existing condition clause for category A is applied to you (3-month stability period).
If your age is 60 years and over you will be asked to answer several medical questions on the applications (see Medical Questionnaire) and depending on your answers you will qualify for rates and pre-existing condition coverage of categories A, B, C (stability period may be 3 and 6 months).
For Travel Canada Emergency Medical Plan, no pre-existing condition exclusion applies. The applicants must still complete the medical questionnaire, if applicable, to determine their Rate Category to calculate premium.
Please click on Pre-existing Medical Conditions for details on this exclusion.
Some Other Exclusions
● Any emergency when, prior to the purchase date, you had not met all of the eligibility requirements or truthfully and accurately answered all the questions in the medical questionnaire (if applicable).
● Covered expenses that exceed 80% of the cost we would normally have to pay under this insurance if you or someone on your behalf does not contact the Assistance Centre at the time of the emergency.
● Any non-emergency, investigative or elective treatment such as cosmetic surgery, chronic care, rehabilitation, or any directly or indirectly related complications.
● The continued treatment of a medical condition when you have already received emergency treatment for that condition during your trip and your medical emergency has ended.
● A medical condition for which future investigation or treatment was planned before you left home.
● A medical condition that had caused your physician to advise you not to travel.
● An emergency resulting from: hang-gliding, rock-climbing, mountaineering, parachuting or skydiving; participating in a motorized speed contest; or your professional participation in a sport, snorkeling or scuba-diving when that sport, snorkeling or scuba-diving, is your principal paid occupation.
● Not following recommended or prescribed therapy or treatment.
● A mental or emotional disorder (other than acute psychosis) that does not require admission to a hospital.
● Your routine pre-natal care; your pregnancy or childbirth or complications thereof when they happen in the nine (9) weeks before or after the expected date of delivery; your child born during your trip.
● For insured children under two (2) years of age, any medical condition related to a birth defect.
● Any benefit that must be authorized or arranged in advance by the Assistance Centre when it has given no authorization or made no arrangement for that benefit.
● Any emergency that occurs or recurs after our medical advisors recommend that you return home following your emergency treatment, and you choose not to.
● For policy extensions or Top-Ups: any medical condition which first appeared, was diagnosed or treated after the scheduled departure date and prior to the effective date of the insurance extension or Top-Up.
● Any change in your health status or medical condition that occurred or that started or any medical condition that did not remain stable during your Trip Break.
Please refer to the policy wording for a full list of exclusions and limitations.
If you make pre-paid travel arrangements, you may want to choose the All-Inclusive plan that includes:
Trip Cancellation & Interruption insurance (Single-Trip): Policy Wording
To be eligible to purchase stand-alone Trip Cancellation coverage, you must be living in Canada or traveling to Canada.
Maximum payable amount is:
● up to the covered amount for Trip Cancellation before you leave home;
● unlimited Trip Interruption after departure (some benefits maximums do apply). >
The product related information is for illustration purpose only. Please refer to the Policy wording for details on the coverage provided, conditions, exclusions, limitations and claim procedure.
Revised: January 11, 2021.