administered by AwayCare
True Escape and True Senior Guard
underwritten by Northbridge
COVID-19 Update: Currently, True Senior Guard and True
Escape Travel Medical Insurance plans provide coverage
for coronavirus (COVID-19) related medical expenses
for up to $2,000,000:
True Escape Travel Medical Insurance
The True Escape Travel Medical Insurance
offers coverage for reasonable and customary
costs incurred by you in case of an unexpected Accident or Sickness
while you are travelling outside your Province/ Territory and Canada for the
benefits set out in the
Policy Wording. Standard stability period for
coverage for pre-existing medical conditions is 45 days
for age up to 60 and 365 days for age 60+. Riders for 180-day, 90-day and 7-day reduced
stability periods can be purchased to meet your insurance needs.
Emergency Assistance Services.
Summary of Benefits
To be eligible for this product you, at the Departure Date;
cannot be traveling against the advice of a Physician or know of any reason to seek consultation during the Policy Period; or
have a life expectancy of 6 months or less; or
have been diagnosed or treated for Congestive Heart Failure in the past 12 months; or
have used a nitro-spray within the past 6 months; or
have been prescribed and/or used home oxygen within the past 12 months; or
have used prednisone more than 10 days for a lung condition within the past 12 months; or
have been prescribed and/or treated with kidney dialysis within the past 12 months.
No medical questionnaire is required to determine the cost of insurance.
Limited trip duration for travelers 66+ years of age.
Covers you for your single trip outside
of your home province/territory and Canada.
This plan may only be used as a single trip for the full duration of
the trip or as top up to a True Escape Annual plan.
If this policy is purchased after your departure
date from your home province/territory and there is a gap in
coverage, a 3-day
Travel within Canada while outside your home province/territory :
no stability requirements for pre-existing medical conditions.
Number of coverage days per trip depending on the age of the
- up to 365 days for applicants 0-60 years old;
- up to 182 days for applicants 61-65 years old;
- up to 61 days for applicants 66-75 years old;
- up to 44 days for applicants 76-80 years old;
- up to 15 days for applicants 81-85 years old; and
- up to 8 days for applicants 86-90 years of age.
Multi Trip Annual Plan
Annual Multi-trip plans are only available
for age up to 60. You may travel as many times as you would like
during one year up to the maximum allotted trip days chosen on the
application date: 4, 8,
15, 30, 60 and 180 days per trip.
Your trip days are calculated using the Departure Date from Canada and return to Canada.
The Insured Person must meet stability requirements for pre-existing
conditions prior to each Departure Date.
Travel within Canada but outside your home province/territory will be automatically provided, with no Stability requirements.
Family plans are available for individuals that are
60 or under with one
spouse or common law spouse (also 60 or under) and dependent child(ren).
The full amount of the Deductible selected applies on each claim event.
The Deductible will be applied in USD. The deductible applies to Hospitals, Emergency Rooms,
Air/Land Ambulances and any internal or external Hospital clinics.
The deductible does not apply to independent clinics.
Your coverage can be extended as long as you do not have a claim on
your file and you call in prior to the Expiry date of your existing policy.
Review by the administrator is required for all extensions.
The underwriter reserves the right to deny the request for extension at any time.
● Your coverage will be automatically extended without any additional premium for up to 5 days, upon notifying ACM, if your return Date to
your home province/territory is delayed beyond the Expiry Date of this insurance due to the following reasons:
The delayed arrival or departure of a Common Carrier
he vehicle in which
you are travelling is involved in an accident or mechanical breakdown.
If driving, a delay due to inclement weather preventing You from returning to
your home province/territory on or before your Expiry date of this insurance provided the return journey commences prior to the Expiry date of this insurance.
Sickness or Injury for which
you or your travel
companion are not deemed medically Stable to return to Your Home
Province/Territory in the opinion of ACM.
● If you or your travel companion must remain Hospitalized beyond the
expiry date of your policy for medical treatment, coverage will remain in force for as long as You or Your Traveling Companion remain confined to a
Hospital, plus up to an additional 5 days after discharge from the Hospital.
A refund of the premium paid may be requested under the following circumstances:
- Full refund: If your entire
Trip is cancelled and refund is requested before your Policy
Partial refund: If notification is made after your Policy Effective Date,
your refund will be calculated based on the remaining days of coverage from the date of notification. Proof of non-departure is required.
- If, after your Departure Date, you return to your
home province/territory (or Canada on your Multi Trip Annual Plan when associated with a corresponding top up policy) before
your scheduled Return Date, you may request a refund of premium for the remaining days of coverage, provided no claim has been reported or initiated.
Your refund will be calculated based on the remaining number of days of coverage.
Satisfactory proof (e.g. airline ticket or customs/immigration stamps) of
your Return Date
should be sent within 60 days of your Return Date. Refunds of under
$20 will not be made.
- For Multi-Trip Annual Plans, a refund of premium is only available before
your Policy Effective Date as shown on your confirmation of benefits. The premium is non-refundable
after the Policy Effective Date.
Administration fees may apply for the processing of any modification of premiums.
Travel medical insurance does not cover everything. This insurance has exclusions,
conditions and limitations. Please read them and understand the policy before you buy this insurance.
Benefits are not payable under this policy if losses sustained or expenses incurred are
the direct or indirect result of your Pre- Existing conditions that have not been Stable
within a stability period before your departure date as outlined on your Confirmation of coverage.
For 0-60 years of age: a standard stability period is 45 days with option of a 7-day
stability period at additional cost.
For 61+ years of age: a standard stability
period is 365 days with options of a 180-day,
90-day and 7-day stability period at additional cost.
Stable a medical condition (other than minor ailment) for which all the following statements are true
1. Has been no new diagnosis, Treatment or prescribed medication.
2. No test results showing a deterioration in Your condition.
3. No Hospitalization, referral to a specialist (made or recommended) or You are not awaiting test or Treatment.
4. No change in Your medical Treatment and/or
change in dosage of a medication
The routine adjustment to Coumadin, Warfarin or
insulin to maintain optimal levels is not considered a change.
If You change from a brand name to a
generic with the same dosage this condition will remain stable.
Stability is calculated at the departure date of
product-related information is for illustration purpose only. Please
refer to the
wording for details on the coverage provided, conditions,
exclusions, limitations and claim procedure.
What to Do if You Got Sick or Insured
Have your policy confirmation with you at
all times. In the event of sickness or injury which may result
in claim, please contact the ASSISTANCE CENTRE IMMEDIATELY at the telephone
numbers shown on your policy confirmation and wallet card:
toll free at 1-888-669-0135
or collect where available at 519-251-0135
The Assistance Company is there to help you 24 hours a day, each day of the year.
If it is medically impossible for you to call, please have someone call
on your behalf.
You can also contact the Emergency Assistance Centre via their mobile app AwayCare TravelAid. FREE DOWNLOAD NOW at
https://awaycare.ca/en/travelaid/ (Available through the Apple Store or Google Play)
To apply for benefits under this policy, you will need to send a completed claim form
(with all original bills attached) to the Assistance Centre.
(The claim form is available by contacting the Assistance Centre).
Consult the claim guideline in the Policy wording (pg. 11) for the claim procedure.
Please call at 416-493-0101 or 1-877-443-0101 for more information, to get a quote and to buy insurance.